Authenticity & Product Information Policy

Last Updated: December 22, 2023

Retro Rollo’s Collectibles is committed to providing accurate and transparent product information to help customers make informed purchasing decisions.

Product Authenticity

We aim to accurately represent the origin, brand, manufacturer, and authenticity of products offered through our website.

Any product advertised as genuine, officially licensed, or professionally authenticated must meet the stated description.

We do not knowingly advertise counterfeit products as genuine merchandise.

Trading Cards and Collectibles

When applicable, product listings should clearly identify whether merchandise is:

  • Factory sealed

  • Unopened

  • Opened

  • New

  • Pre-owned

  • Professionally graded

  • Ungraded

Product condition and contents are specific to each listing.

Graded Collectibles

If a product is described as professionally graded, the applicable grading company, grade, and certification details should be identified where relevant.

We do not guarantee future grading results, market appreciation, investment returns, or resale values.

Trading Card Accessories

Our collectible card accessories may include binders, protective sleeves, storage boxes, and display stands.

We aim to provide accurate information about product dimensions, materials, compatibility, capacities, and package contents.

Customers should review product specifications carefully before purchase.

Product Images

We aim to use images that accurately represent the merchandise being sold.

Colors and appearance may vary slightly due to screen settings or lighting.

Illustrative renderings, prototypes, or digital mockups should be clearly identified and must not be misrepresented as photographs of finished products.

Product Pricing and Availability

Product prices are displayed in U.S. dollars.

Availability is subject to current inventory and product listings.

If an item becomes unavailable after an order is placed, we will contact the customer about the available options, including cancellation and refund where appropriate.

Returns and Refunds

Eligible products may be returned within 90 days after delivery.

Standard returns require products to be new and unused and to meet the applicable product-condition requirements.

Return shipping is FREE, with no restocking fees.

Approved refunds are processed within 7 calendar days after return approval.

Damaged, defective, or incorrectly described merchandise may qualify for appropriate remedies under applicable law.

Questions About Products

If you have questions about authenticity, condition, product specifications, compatibility, or contents, please contact us before placing an order.

Retro Rollo’s Collectibles

176 Main St, Nashua, NH 03060, United States

Email: Contact@retrorolloscollectibles.com

Website: https://retrorolloscollectibles.com