Frequently Asked Questions
Last Updated: December 22, 2023
DO YOU OFFER FREE SHIPPING?
Yes. We offer FREE standard shipping on all eligible orders within the United States, with no minimum purchase requirement.
HOW LONG DOES SHIPPING TAKE?
Our estimated total delivery time is 7–9 business days, including:
-
Order handling: 1–2 business days
-
Shipping transit: 6–7 business days
Business days are Monday through Friday, excluding U.S. public holidays.
WHAT IS YOUR ORDER CUTOFF TIME?
Our order cutoff time is 2:00 PM Eastern Time (ET), Monday through Friday.
Orders placed after 2:00 PM ET, on weekends, or on public holidays begin processing on the next business day.
WHERE DO YOU SHIP?
We currently ship to eligible addresses within the United States.
WHICH SHIPPING CARRIER DO YOU USE?
We use our designated shipping carrier. The carrier may vary depending on your delivery location and shipping requirements.
WILL I RECEIVE A TRACKING NUMBER?
Tracking information is provided when available after your order has shipped. You may receive tracking details at the email address provided during checkout.
CAN I CHANGE OR CANCEL MY ORDER?
You can request an order modification or cancellation before shipment by contacting our customer support team.
Changes and cancellations cannot be guaranteed once an order has entered the shipping process.
WHAT IS YOUR RETURN POLICY?
We offer a 90-day return window beginning on the delivery date.
We accept eligible defective and non-defective products. For standard returns, products must be new, unused, and in their original packaging, where applicable.
ARE RETURNS FREE?
Yes. Return shipping is FREE for eligible returns, and we do not charge restocking fees ($0.00).
Please contact our support team to receive return instructions before mailing an item.
HOW LONG DO REFUNDS TAKE?
Approved refunds are processed within 7 calendar days after return approval.
Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds.
WHAT IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Please contact us with your order number, a description of the issue, and photographs when available.
We will review your request and help arrange an appropriate resolution, such as a replacement, return, or refund, in accordance with applicable law.
ARE YOUR COLLECTIBLE CARDS AUTHENTIC?
We aim to accurately represent the authenticity, brand, condition, and specifications of all merchandise. Products advertised as genuine or officially licensed must match their stated descriptions.
DO YOU SELL TRADING CARD ACCESSORIES?
Yes. Our product selection includes trading card accessories such as binders, storage boxes, protective sleeves, and display stands, subject to availability.
CAN I RETURN OPENED TRADING CARD PRODUCTS?
For standard returns, factory-sealed collectible products must remain unopened and in their original condition.
If a product arrives damaged, defective, or incorrectly described, contact us for assistance regardless of whether the issue affects the packaging.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed securely during checkout.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can contact us by email:
Contact@retrorolloscollectibles.com
WHERE IS YOUR BUSINESS LOCATED?
Retro Rollo’s Collectibles
176 Main St
Nashua, NH 03060
United States
WHAT ARE YOUR BUSINESS HOURS?
All times are Eastern Time (ET).
-
Monday & Wednesday: Closed
-
Tuesday & Sunday: 11:00 AM – 3:00 PM
-
Thursday–Saturday: 11:00 AM – 5:00 PM
WHERE CAN I READ YOUR STORE POLICIES?
Our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service are available through the links in our website footer.
Website: https://retrorolloscollectibles.com