Cancellation & Order Policy
Last Updated: December 22, 2023
Retro Rollo’s Collectibles aims to provide a straightforward and transparent ordering experience.
This policy explains how orders are processed, how cancellation requests are handled, and how customers can obtain assistance.
Placing an Order
Customers can place orders through our official website:
https://retrorolloscollectibles.com
Before submitting an order, please verify the selected products, quantities, shipping address, and payment information.
Order Confirmation
Customers will generally receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges receipt of the order but does not necessarily confirm shipment.
Order Processing
Our standard order handling time is 1–2 business days.
Business days are Monday through Friday, excluding public holidays.
Shipping and Delivery
We offer FREE standard shipping on eligible orders within the United States, without a minimum purchase requirement.
Estimated delivery:
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Handling: 1–2 business days
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Transit: 6–7 business days
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Total estimated delivery: 7–9 business days
Tracking information is provided when available after shipment.
Order Cancellation
Customers may request cancellation before an order has shipped.
To request cancellation, contact:
Contact@retrorolloscollectibles.com
Please provide your order number and cancellation request.
Cancellation is subject to the processing status of the order.
Cancellation After Payment
If a paid order is successfully canceled, the applicable refund will be issued to the original payment method.
Approved refunds are processed within 7 calendar days after approval.
Financial institutions may require additional time to post the funds.
Orders Already Shipped
Once an order has shipped, cancellation may no longer be possible.
Customers may request a return after delivery under our 90-day Return & Refund Policy.
Eligible returns are FREE and do not incur restocking fees.
Order Modifications
Customers who need to correct an address or request an order modification should contact customer support as soon as possible.
Modifications cannot be guaranteed after an order has entered processing or shipment.
Unavailable Items
If an ordered item becomes unavailable, we will contact the customer regarding available options.
If an order cannot be fulfilled and is canceled, any payment collected for the canceled item will be refunded.
Damaged, Defective, or Incorrect Orders
If your package arrives damaged, defective, incomplete, or different from what you ordered, contact our customer support team.
We will review the situation and assist with an appropriate resolution under our Return & Refund Policy and applicable law.
Customer Support
Retro Rollo’s Collectibles
176 Main St, Nashua, NH 03060, United States
Email: Contact@retrorolloscollectibles.com
Website: https://retrorolloscollectibles.com
Nothing in this policy limits consumers' rights under applicable law.